Frequently Asked Questions
Will this really hold up with my rambunctious teenagers and kids?
Yes - when properly used. We choose strong metal that is galvanized and weather resistant, so you can count on your Castle Sports game to entertain any group of people for a long time. That said, our games are not designed to be played on like monkey bars. 9 Square Castle Squares Pro can withstand improper use such as hanging on the bars.
How weather resistant are your products?
All Castle Sports games are built to last under normal use. All game sets are wind-resistant and sturdy. The aluminum is specially coated to be water resistant, you can even put it in a pool. Our games are not designed to be permanent structures. Always store your set in it's bag in a cool dry place when not in use.
What is the difference between anodized and mill finished aluminum?
Both the anodized and mill finished sets are structurally the same. The anodized set has a durable matte finish that is more resistant to scratching and wear over time.
How tall are 9 Square Castle Squares sets?
9 Square Castle Squares comes height adjustable to 3 different heights. The heights are about 6 ft., 7 ft. 4 in. (women's volleyball net height), and 7 ft. 11 in. (men's volleyball net height).
How long does shipping take?
3-5 days for most products. More information on shipping can be found here
How are shipping costs calculated?
We calculate shipping based on a product's weight, size and the distance it will travel. More information on shipping can be found here
What happens if my set is damaged in transit?
We will happily replace any pieces that may get damaged in transit. Please send us a picture of the damage to firstname.lastname@example.org, and we will send you a replacement free of charge. For more information about replacements and returns see https://castlesports.com/policies/refund-policy
I need this for a certain event, how can I see if that is possible?
Just let us know when you would need it by emailing email@example.com and we will do everything we can to make it possible for you to have it in time.
How can I make a return?
Information on returns and warranties can be found here
How can I contact you?
Email us at firstname.lastname@example.org with any questions, thoughts, special requests, or funny anecdotes. You can also call us at 801-337-9260. You can find more info on our contact us page